Returns
- Return for Store Credit
- Return for an Exchange
CHANGE OF MIND?
- If you change your mind, you can return your item for an Exchange or Store Credit provided that the item(s) meets our Return Conditions. Please see our Return Conditions below.
- If the item does not meet our Return Conditions it will not be accepted upon return.
- Please note; we do not offer monetary refunds for change of mind or change of size returns.
- You have within 30 days of receiving your order to lodge a return.
- You will be provided with the option to exchange the product, or receive a Gift Card as Store Credit.
- Products that are marked down from their original price are final sale and are not eligible for return or exchange.
- Any returned item(s) are your property and remain your responsibility until they reach our facility.
RETURN CONDITIONS
In order for your item(s) to be accepted upon return it must meet the following criteria:
- must be unworn, unwashed and in the original packaging with tags attached.
- must be free of perfume, body odour, deodorant or washing powder.
- must be free of make-up, tan marks, glitter and pet hair.
Please ensure your return is packaged adequately to ensure it is not damaged during return delivery to our facility.
EXCHANGES:
Wrong size or doesn’t suit you? Opt to exchange for another size or item. Your exchange items will be sent as soon as your return is processed.
Please note; we cannot hold products for exchange. Please send your return off as quickly as possible to ensure you receive your exchange items!
Exchange Items that are out of stock will be issued as a store credit.
Discount codes cannot be applied to product exchanges.
By choosing to “Shop Now” you have the ability to return your item for an exchange and add additional products to your exchange order.
RETURN FOR STORE CREDIT:
Can’t decide now? Opt to return for Store Credit and decide later. Your Store Credit will become active once we have received your product back at our facility.
Please allow up to 2 weeks for your return to be received and Store Credit issued.
Store Credit is issued to you in the form of Gift Card and is emailed electronically to the original email address from the order. Please check your spam/junk mail if you haven’t received this yet.
Gift Cards are valid for 3 years from issue date and are non-refundable.
Discount Codes previously applied are excluded from the Return Store Credit value.
- SALE ITEMS; are final sale and will not be eligible for return.
- WORN ITEMS.
FAULTY/WRONG ITEMS
In the event that you receive a faulty or wrong item and we are unable to exchange that item for you, we will provide you with a refund. In the rare event that you receive a faulty item, you are required to send photo evidence to info@fierce-active.com. If your claim is justified, you will be offered a refund upon the item being received back into our facility.
Please note that Fierce Active has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 40 days of the purchase date. Items returned beyond this period will not be accepted by Fierce Active, and will remain your responsibility. If you select to complete a direct product-for-product exchange, the exchange product cannot be returned again.